Customer Support
We handle support three ways.
Call, text, or come by.
Real people in Collins, Mississippi. Not a call center. Not a ticket queue. Pick whichever's easiest for you.
3069 Hwy 49, Collins, MS 39428
Common support topics
Warranty claims
10-year suspension warranty on qualifying Ferris mowers. We file the claim for you.
Returns & refunds
Defective items covered under Ferris warranty. 7-day window to report.
Shipping & delivery
Flat $12.99 on parts, free over $75. Mowers delivered locally or picked up.
Service & repairs
Certified Ferris techs at our Collins, MS shop. All makes welcome.
Parts lookup
OEM Ferris parts. Tell us your model and we will pull it.
Financing help
Apply online, answer same day. Qualified buyers only.
What to expect
- 1You reach a real person in Collins — not a call center.
- 2Emails answered within 1 business day (usually sooner).
- 3Voicemails returned same day during business hours.
- 4If we cannot fix it ourselves, we coordinate directly with Ferris on your behalf.